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Overview

What it does:
  • Sets and updates credit limits and payment terms per customer
  • Monitors outstanding balances and aging buckets
  • Allows adjustments (write-offs, credit notes) directly against customer accounts
Prerequisites
  • Customer profiles exist under Selling > Customer
  • AR accounts configured under Accounts > Chart of Accounts

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1.0 Configure Financial Settings on Customer

  1. Go to Selling > Customer > Customer List
  2. Open a customer profile and click Actions > Edit
  3. In Financial Settings, update:
    • Credit Limit (max open balance)
    • Payment Terms Template (e.g., Net 30)
    • Default Receivable Account (e.g., “Accounts Receivable – CGIC”)
  4. Click Save

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2.0 Monitor Outstanding Balances & Aging

  1. Navigate to Accounts > Reports > Accounts Receivable Aging
  2. Filter by Customer, Company, and Date Range
  3. Click Refresh to view amounts in 0–30, 31–60, 61–90, and 90+ day buckets
  4. Drill down on any bucket to list the individual invoices

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3.0 Make Adjustments or Issue Credit Notes

  1. To write off small balances, go to Accounts > Journal Entry > New
    • Debit Bad Debt Expense and credit the customer’s AR account
  2. To issue a refund or credit, go to Selling > Credit Note > New
    • Link the original invoice
    • Enter credit amount and reason
    • Save and Submit

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4.0 Generate Customer Statements

  1. Open Selling > Reports > Customer Statement
  2. Select Customer, Company, and Date Range
  3. Click Refresh
  4. Export to PDF/CSV or Email directly to the customer
By effectively managing customer accounts—setting limits, tracking aging, and handling adjustments—in the CGIC App, you’ll maintain healthy receivables, reduce credit risk, and ensure your AR balances are accurate and up to date.